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Av. Carles Fages de Climent
P. Box 36
17487 Empuriabrava (Girona)
T. +34 972 45 02 62
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Algemene voorwaarden reserveringen


These General Booking Conditions (hereinafter General Conditions) shall regulate the commercial relationship that arises between APARRENT SL, which acts as a legal intermediary between the owners or managers of the accommodation it sells and the customers contracting the stays in the flats, and the user or customer for the contracting made through the forms that APARRENT SL makes available at:

Booking through the APARRENT SL websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user's browsing of the pages owned by APARRENT SL.

These conditions shall be applicable without prejudice to the application of the legal regulations on the subject that are applicable in each case.

The General Contracting Conditions regulate the distance selling relationship between APARRENT SL and the user or customer, in accordance with the legal stipulations, especially Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March amending the revised text of the General Law for the Defence of Consumers and Users, Organic Law 15/1999 of 13 December on the Protection of Personal Data, Law 7/1996 of 15 January on the Regulation of Retail Trade and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce

APARRENT SL reserves the right to make any changes it considers appropriate, without prior notice, to the General Conditions. Such modifications may be made, through its website, by any means admissible in law and shall be binding for as long as they are published on the website and until they are validly modified by subsequent ones. Nevertheless, APARRENT SL reserves the right to apply, in certain cases, Special Conditions of Contract with preference to these General Conditions when it considers it appropriate, announcing them in due time and form.

Pre-booking information

APARRENT SL informs that the booking procedure through its website is detailed in the corresponding section for the formalisation of the reservation.

Likewise, APARRENT SL informs that the user can access the conditions of use available on the same website.

By booking with APARRENT SL through its website, the user or customer expressly declares to know, understand and accept these conditions of use and the General Conditions. Likewise, the user declares that he/she is of legal age and has the legal capacity and ability to act necessary to access the APARRENT SL websites and to contract through them. The user is responsible for treating the identity and password obtained at the time of registration as a client confidentially and responsibly, and may not assign them to another person.

Once the reservation has been made, the user will see the confirmation of his/her reservation on the screen and can print it out as proof of the reservation.

The booking confirmation and the booking receipt (printed by the user) will not be valid as an invoice.


Beide contractpartijen zijn verplicht om de maatregelen voor het beheer van periodes van watertekort op het grondgebied die zijn overeengekomen door de Generalitat de Catalunya en/of andere bevoegde overheidsinstanties na te leven. In overeenstemming met de regelgeving kunnen diensten worden beïnvloed en mogelijk niet normaal worden uitgevoerd zonder dat dit enige vorm van compensatie met zich meebrengt.


Booking offer and price reference.

In compliance with current regulations and, in particular, with Law 34/2002 on information society services and electronic commerce, APARRENT SL offers, in the corresponding section for the formalisation of the reservation, information on all possible reservations, their characteristics and prices. However, APARRENT SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of these offers. In this way, the products and/or services offered at any time by the APARRENT SL website shall be governed by the General Conditions in force in each case. Likewise, the company shall have the right to cease offering, without prior notice and at any time, access to the aforementioned products and/or services.

Price indication..

Each possible reservation offered will have its price indicated and if it has incorporated the VAT or any other tax that, in its case, is applicable. The prices indicated on the screen will be those in force at any given time, except in the case of a typographical error. When the price is different for the above-mentioned reason, APARRENT SL shall inform the customer by e-mail before charging for the reservation.

The amount of the rental is that indicated in the specific conditions of the booking confirmation or contract, which lists the total amount of the rental and fees for contracting, of the supplies and all those extra services that the client has contracted.


The availability of the offers offered by APARRENT SL through its website may vary according to customer demand. Although APARRENT SL periodically updates the database, the reservation requested by the customer may be complete at that time. In this case, APARRENT SL will send an e-mail to the customer informing him/her of the impossibility of availability of the offer..


The way of payment will be 50% of the total amount on reservation and the rest of the amount will be paid up to two weeks before arrival or at the moment of the keys delivery. The down payment will be made within 48 hours after the pre-booking. The company reserves the right to cancel the pre-reservation if the proof of payment is not received within this period.

Payments can be made as follows: 

By credit card

By cash payment: In our offices 

By Bank Transfer: 

Account holder:  APARRENT S.L. 

Bank: Banc Sabadell

Iban: ES33 0081 0177 1200 0108 9409 


By postal order: 

Company: APARRENT, SL 

Address: PO Box 36, 17487 Empuriabrava (Girona) Spain


The rental period is specified in the particular conditions of the contract, the delivery of keys will be between 4 p.m. and 7 p.m.  the first day of the contracted rental period. In the event that it is totally impossible for the customer to comply with the timetable, he must inform APARRENT S.L. of the expected time of entry, so that APARRENT S.L. staff can organise it. Otherwise APARRENT, S.L is free of any obligation, losing the tenant the down payment paid on reservation. 

Departure will be on the agreed day, the latest at 10:00 a.m., and the client has to inform APARRENT, S.L 24 hours in advance and provide the exact time of departure. The client has to bring the keys to the Company’s office and leave the accommodation as he found it.

In the low season the time of entry and exit are flexible. Contact the agency to arrange the times. 


When the keys are handed over, the tenant will sign a document authorising a charge via credit card to APARRENT S.L. for the amount indicated as a deposit. At the end of the contract the client compromises himself to leave the accommodation in the same conditions in which he found the lodging, furniture or its utensils, being responsible for all damage caused during the tenancy as a result of their misuse, including those caused by pets. On the contrary case the amount for the repair of the caused damage will be deducted from the deposit.

Return of the deposit: at the latest 6 days after the date of departure. Method of return: credit card, if not possible it will be done by bank transfer.  

The consumption of electricity, water and gas are included in the price of the contract, unless specific accommodations that indicates the opposite. In case of accommodations with air conditioning or heating and when the use is not included in the price, it will be specified in each booking. If gas cylinders are empty, the customer must take the empty  gas bottle, at public opening hours, to Aparrent, SL offices in order to exchange against a full gas bottle.

Accommodations that are integrated in a community of neighbours are governed by its rules and regulations of procedure. In case community facilities such as swimming pools, tennis courts, etc ... are not open throughout all the year, opening and closing dates depend on weather, demand, hygiene and other factors. Therefore APARRENT, SL is not responsible for the closure of community facilities caused by other factors than the actual management of rental intermediation. Customers are also responsible for their safety while using these facilities.


APARRENT, SL will automatically cancel the contract in the following cases: 

1. The excess of occupants in lodging. In that case APARRENT, is allowed to ask at any time for the name and identity of each occupant. 

2. The cession or the sublease of all or part of the subject of this contract. 

3. The modification of the location of the furniture in the rental object.

4. The performance of any activity in contradiction with the local regulations and the use of living, hygiene and public regulation or that prevent the normal rest from other users of the building, complex or development..


APARRENT, SL. will not be held accountable in the following cases:

1. Robbery, loss or damage suffered by clients during their stay in rented accommodation. 

2. Distribution cuts by large companies such as such as electricity, water or gas. 

3. Broken appliances or any other device that is part of the property has to be notified to APARRENT, SL and this will be reported to Technical Service within 24 hours. But no assistance from this service shall not be grounds for compensation by APARRENT, SL 

4. The works done by the council or other companies not related to APARRENT, SL. in the vicinity or in the same buildings, which may affect the normal development of the clients stay.

5. Any situation or damage resulting from a case of force majeure.

En el caso de anulaciones por parte del cliente se ajustarán a las siguientes normas:
A) Cancelación gratuita: SOLAMENTE, SI las restricciones impuestas por las autoridades como consecuencia del estado de alarma debido al coronavirus (covid-19) impiden al cliente ir a su lugar de vacaciones o consumir su estancia. En este caso se devolverá el importe íntegro de las cantidades entregadas antes de la llegada en su totalidad. Las cancelaciones se gestionarán de acuerdo con la Política de Causas de Fuerza Mayor vigente en el momento en que se solicitaron y no consideraremos válidas las reservas que ya estaban canceladas. Si una reserva ya ha comenzado (es decir, ya ha pasado la fecha de la llegada), no podrá acogerse a la política alegando el coronavirus como causa de fuerza mayor.
B) Cancelación con penalización: En caso de anulación se aplicarán los siguientes gastos:
-Desde la fecha de la reserva hasta 49 días antes de la entrada: 25% del importe total de la estancia.
- 48 días antes de la entrada: 50% del importe total de la estancia.
- En caso de no presentarse (No show): importe del prepago realizado.
- Si la anulación se produce una vez el cliente ha entrado en el alojamiento APARRENT, S.L. retendrá el 100% del importe total entregado por el cliente en concepto del total importe de alquiler y honorarios de contratación.
-En todos los casos e independientemente de cuándo se produzca la anulación, APARRENT SL percibirá como mínimo la cantidad de un 25% del importe total de la reserva que incluye el alquiler y honorarios de contratación. Dicho importe corresponde a los honorarios de contratación a percibir por APARRENT SL del cliente y que figuran en la factura total de los servicios contratados en cada estancia.
En el caso en que una vez contratado por parte del cliente un alojamiento, no se pudiera hacer entrega del mismo, APARRENT, S.L. se compromete a entregar otro alojamiento de similar categoría o superior y en caso de no poder satisfacer al cliente, devolver el importe de dinero que aquel haya entregado a APARRENT, S.L. para esta gestión de intermediación.


In accordance with the provisions of Article 103 of Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made to the consumer's specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, APARRENT SL informs users of its website that the personal data collected by the company through the forms on its pages will be entered into a file under the responsibility of APARRENT SL, in order to facilitate, speed up and fulfil the commitments established between both parties.

Likewise, APARRENT SL informs of the possibility of exercising rights of access, rectification, cancellation and opposition by writing to the address C/ FAGES DE CLIMENT S/N SEC. GRAN RESERVA BLOC 5 L-2 17487, EMPURIABRAVA (GIRONA).

Until you inform us otherwise, we will understand that your data have not been modified, that you undertake to notify us of any variation and that we have the consent to answer as many queries as we deem appropriate and to send you the information requested


APARRENT SL also reserves the right to bring any civil or criminal proceedings it deems appropriate for the improper use of its website and its contents, or for failure to comply with these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spain. If any dispute arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. APARRENT SL is domiciled in GIRONA, Spain.

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